Refund & Subscription Policy

Refund & Subscription Policy

Balance7 – 30-Day Satisfaction Guarantee & Subscription Terms

We want you to feel confident trying Balance7 for the first time and managing your subscription. That’s why we offer a 30-day satisfaction guarantee for first-time customers and clear terms for our subscription service.

⚖️ Legal Notice

In accordance with U.S. Federal Trade Commission (FTC) guidelines, Balance7 is not legally obligated to offer refunds. However, as a courtesy, we voluntarily provide a 30-day satisfaction guarantee for first-time customers only.

Due to strict GMP (Good Manufacturing Practices) and FDA regulations in the supplement industry, we cannot accept returned products under any circumstances. Once a product has left our facility, we are not allowed to reintroduce it into inventory, even if sealed. This ensures the highest product safety for every customer.

By purchasing on our website, including through a subscription, you agree to the terms outlined in this policy.

✅ Who Qualifies for a Refund? (One-Time Purchases)

First-time customers are eligible for a refund on one (1) unit of Balance7 32 oz bottle only, even if a multi-unit pack was purchased.

This 30-day refund policy exists to allow new customers to try the product with minimal risk. Refunds do not apply to gallon-size bottles or to multiple units. Only one bottle from your first order is covered under the satisfaction guarantee.

💡 Examples:

  • 1× Balance7 (32 oz) — Eligible for full refund (product value only), minus shipping.

  • 2× Balance7 (32 oz) — Refund applies to one bottle only (50% of product value), minus shipping.

  • 3× Balance7 (32 oz) — Refund = 1/3 of product value, minus shipping.

  • 4× Balance7 (32 oz) — Refund = 25% of product value, minus shipping.

  • 1 Gallon (128 oz) — Not eligible for refund (not considered a trial size).

  • All-in-One Bundle (Balance7, Best Brew, Smooth Skin) — Refund will apply to the single 32oz Balance7 bottle only, minus shipping.

🔁 Subscription Policy (via Recharge)

Our subscription program ensures you never run out of Balance7 and is managed securely through Recharge.

⏰ Renewal Reminders & Cancellation Window

  • You'll receive an email 3 days before your subscription renews.

  • During this window, you may cancel or modify your subscription via your Balance7 account or by emailing us at support@balance7.com.

🚫 Refunds on Subscription Orders

Once a subscription is processed and shipped (i.e., a tracking number is generated), we cannot refund or cancel that shipment. This is due to fulfillment logistics and product safety regulations that prohibit returns or rehandling of supplements.

Please manage your subscription in advance to avoid unwanted renewals.

📦 Shipping Fees

Shipping fees are non-refundable. If your order included free or discounted shipping, we deduct our flat rate of $12 (continental U.S.) from your refund.

For Alaska, Hawaii, or Canada, actual shipping fees will be deducted from any approved refund.

📸 Damaged or Broken Items

If your package arrives damaged:

  • Email clear photos the same day of delivery to support@balance7.com.

  • Photos must be submitted within 24 hours of delivery.

  • We cannot issue replacements or refunds without photo evidence.

🔄 How to Request a Refund

Email support@balance7.com with the following:

  • Your order number

  • The reason for your refund request

  • Photo evidence, if applicable

If approved, refunds are issued to your original payment method within 5–7 business days.

🚫 Abuse of Policy

This trial refund policy is designed to help new users experience Balance7 with minimal risk. Abuse—such as requesting multiple refunds, exploiting discounts, or repeat returns—will result in ineligibility for future refunds.

Thank you for understanding our commitment to product safety, customer satisfaction, and regulatory integrity.

— The Balance7 Team