Refund & Subscription Policy

Refund Policy & Subscription Terms Balance7 – 30-Day Satisfaction Guarantee, Refund Policy & Subscription Terms

We want you to feel confident trying Balance7 for the first time and managing your subscriptions! That’s why we offer a 30-day refund policy for first-time customers and clear terms for our subscription service.

Legal Notice

In accordance with U.S. Federal Trade Commission (FTC) guidelines, Balance7 is not legally obligated to offer refunds. However, as a courtesy, we voluntarily provide a 30-day satisfaction guarantee exclusively for first-time customers.

Due to strict quality control regulations in the supplement industry, we cannot accept returned products under any circumstances. For safety and compliance reasons, once a supplement has left our facility, we are not allowed to reintroduce it into our inventory or handle it further. This ensures the highest standard of product integrity for all our customers.

By purchasing from our website, including subscribing to our services, you agree to the terms of this policy as outlined.

✅ Who Qualifies for a Refund? (One-Time Purchases)

This policy applies to new customers only. If you are not satisfied, we will issue a refund for one item from your first-time order, even if it was part of a multi-unit or bundle pack.

💡 Examples:

  • Single Bottle (1 Balance7): Full refund of product value, minus shipping cost (starting at $12 for U.S. orders; higher for Alaska, Hawaii, and Canada).
  • Pack of 2 Balance7: Refund will be 50% of the total product value, minus the shipping fee.
  • Pack of 3 Balance7: Refund will be 1/3 of the total product value, minus the shipping fee.
  • Pack of 4 Balance7 (32 oz - $119): Refund will be 25% of the product value, minus the shipping fee.
  • Gallon (128 oz): Refund will be 100% of one unit, minus the shipping fee.
  • 6-Month Pack (4 Gallons): Refund will be 25% of product value, minus the shipping fee.
  • All-in-One Alkaline Bundle (Balance7, Best Brew, Smooth Skin): Refund will apply to the highest-priced single item only, minus the shipping fee.

🔄 Subscription Policy (Recharge)

For your convenience, Balance7 offers a subscription service to ensure you never run out of your favorite products. Our subscription renewals are managed through Recharge.

Renewal Notifications & Cancellation Window:

We will send you an email notification three (3) days prior to your next scheduled subscription renewal. This notification will serve as a reminder of your upcoming charge and shipment.

Customers have this three (3) day window from the time the renewal notification email is sent to cancel their upcoming subscription order without charge. You can manage or cancel your subscription directly through your Balance7 account portal or by contacting our customer support at support@balance7.com before the renewal date.

Refunds for Subscription Orders:

Once a subscription order has been processed and shipped (i.e., a tracking number has been generated and the order has left our warehouse), we are unable to process a refund or accept returns for that specific order. This policy is in place due to the immediate processing and shipping logistics involved with subscription fulfillment, as well as strict quality control regulations in the supplement industry that prevent us from accepting returned products.

We encourage you to manage your subscription proactively and cancel within the designated 3-day window if you do not wish to receive the next shipment.

🛆 Shipping Fees

Shipping fees are non-refundable. If your order included free or discounted shipping, we will deduct $12 (our standard shipping cost for the continental U.S.) from the refund amount.

For customers in Alaska, Hawaii, or Canada, the actual shipping cost paid by Balance7 will be deducted.

📸 Reporting Damaged Shipments

If your order arrives damaged:

Take clear photos the same day you receive it. Email photos to support@balance7.com within 24 hours of delivery. We cannot process replacements or refunds for damaged products without same-day photo evidence.

⏲ How to Request a Refund

Email support@balance7.com with:

Your order number Reason for the refund If applicable, photo evidence Once approved, refunds are issued to your original payment method within 5–7 business days.

Note: This policy exists to allow first-time users to try Balance7 with minimal risk and to provide clear terms for subscription management. Abuse of this policy (e.g., multiple refund requests, excessive use of promotions, or repeated high-volume returns) will result in ineligibility for future refunds.

Thank you for understanding our commitment to both your satisfaction and regulatory safety standards.

— The Balance7 Team